For example if you send out a text every 2 minutes the incoming phone calls will not overwhelm your call center. This is great if you expect people to call you back. New feature (SMS delays): It is possible to send out SMS campaigns with delays between each SMS.On the new GUI SMS campaigns can be imported from Microsoft Excel Shet New feature (SMS messenger): The SMS messenger GUI was significantly improved.You can send and receive WhatsApp messages. New feature (WhatsApp): The system now offers connection to WhatsApp.Improvement (SMS character encoding): SMS character encoding on GSM modem links is improved.Improvement (SMS modem speed): Modem communication speed and SMS delivery speed accross all modems are improved.Improvement (SMS modem support): 4G and 5G SMS modem support is added to the system.If 1-way SMS is listed for a country that means only 1-way SMS is supported. Qtip: If 2-way SMS is listed for a country, that means both 2-way and 1-way SMS are supported. If the directional SMS is “US” then it will send from a United States number. If the directional SMS is “Local”, then the messages will send from a local phone number. 1-way SMS distributions are when you send the recipient a survey link via SMS while 2-way SMS distributions are when the recipient takes the survey by sending and receiving messages. Outbound Credits: Outgoing messages from you to the respondent.ĭirectional SMS refers to the type of SMS distribution you can send.Inbound Credits: Incoming messages sent from the respondent to you.Note that credits are consumed based on the type of message: Credit use depends on the recipient’s country/region. This model affords your own control over onboarding, maintaining, and troubleshooting SMS distributions.Ĭlick here to view a table of credit consumption by country. This is recommended if your company has an existing relationship with Twilio and a dedicated support team that can handle issues directly with Twilio. You can check how much it costs to send and receive SMS messages on the support site of your SMS provider. Self-service model: In this model, you handle SMS message distribution cost directly with your SMS provider.See the below table for an explanation of credit by country. For information about SMS credits pricing, reach out to your Account Executive. You will need to purchase SMS credits to send SMS surveys through Qualtrics. Benefits of this model include assistance onboarding, maintaining, and troubleshooting the integration with help from your Qualtrics XM Success Manager. Sub-account model: In this model, you can leverage Qualtrics’ existing relationship with the cloud communication platform Twilio.Pricing for these models may differ, so make sure you talk to your Account Representative or XM Success Manager. First, you need to decide if you are using the self-service model or the sub-account model. Steps Required Before Sending SMS Distributionsīefore you can distribute your survey using SMS, you will need to complete some preliminary setup steps. Please contact your Account Executive if you are interested in learning more about this. If you would like more advanced capabilities, like higher throughput, distributions from the shortcode, or dedicated phone numbers for distribution to many countries, you can purchase features that will fulfill those needs. SMS Distributions can also be used in Workflows, EX projects, XMD Automations, and more.Īttention: By default, SMS surveys will be distributed through dedicated, toll-free numbers with a send rate of about 3 messages per second. You can distribute surveys in 2 different ways through SMS: as a “2-way,” interactive survey where respondents text their replies to each question, or as a link to the survey sent to the respondent’s phone that can be opened in a mobile browser. This page outlines how to set up an SMS survey distribution and provides best practices for conducting SMS surveys. Qualtrics SMS distributions help you reach your audience through mobile devices and collect on-the-go pocket feedback. Please reach out to your Account Executive or XM Success Manager if you’d like to learn more about the onboarding process or if you’d like to initiate it. The registration process may require you to provide additional documents and may have additional costs. Phone number registrations can take anywhere between a couple of days to a couple of months depending on the destination country, type of number, and 1-way vs. SMS regulations require Qualtrics to review each use case separately and comply with local regulations and registration processes. Calculating a Group’s Contribution to Overall Scores (Studio)Īttention: You must complete SMS onboarding before you can send SMS distributions.Displaying Total Volume on Widgets (Studio).Percent Total & Percent Parent (Studio).Adding Reference Lines to Widgets (Studio).
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